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Nonverbal Communication
Nonverbal Communication-information that is communicated without using words.
 93% of communication is nonverbal
 55% through facial expression, posture, gesture
 38% through tone of voice
Nonverbals can include: Shaking hands, posture, facial expressions, appearance, voice, tone, hairstyle, clothes, expression in your eyes, smile, how close you stand to others, how you listen, confidence, your breathing, the way you move, the way you stand, the way you touch people, color choice, silence.
Links to further learning about Nonverbal Communication
 Body language: In love, in sales, in culture, in animals
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TYPES OF NONVERBAL COMMUNICATION
1. Paralanguage- The vocal cues that accompany spoken language: The way we say words
Albert Mehrabian, n/v researcher, estimates that 39% of meaning is affected by vocal cues-not the words but the way they are said.
Rate-speed-When a speaker uses a faster rate they may be seen as more competent
Pitch-Highness or lowness of voice-Speakers seen more competent if they use a higher and more varied pitch of voice.
 We associate low pitch voices with strength, sexiness and maturity
 We associate high pitches voices with tenseness, helplessness, & nervousness.
Volume-How loudly we speak
 Loud people are perceived as aggressive or overbearing
 Soft stolen voices are perceived as timid or polite.
Vocal Fillers-Words used to fill space-"uh"
Quality-Made up of tempo, resonance, rhythm, and articulation
Infants cannot understand words so they rely on nonverbals for information. Children from ages 6-12 use words to make sense of messages. This is why kids don't understand sarcasm.
2. Kinesics -Body Movements
Ekman and Freisen divide Kinesics into 5 categories
Emblems-body movements that have direct translation to words:OK
Illustator-Accent, emphasize, or reinforce words: Fish was this big!
Regulators- Control the back and forth flow of speaking and listening.
Display of feelings- Feelings are shown through face and body motions
Adaptor-Way of adjusting to communication situation: Twist hair, tap pen
Kinesics -Body Movements
O'Conner found that frequent gesturing is highly correlated with people who were perceived by others to be leaders in small groups.
Those who were leaders tended to use more shoulder and arm gestures.
In a group setting, people may adapt similar poses to those in the group that they agree with.
Counselors often help clients self-disclose by adopting similar postures to those of their clients. This is believed to establish open communication.
Ekman and Friesan studies that feet and legs often reveal true feeling. Liars have learned to control facial expressions.
People of higher status take a more relaxed body posture
Mehrabian's Immediacy Principle states that open body and arm position, leaning forward relaxed posture, and touching increases perceived liking.
People who attempt to persuade others often use these immediacy contacts.
Nancy Henly, author of Body Politics says, "The bearing with which one presents oneself proclaims one's position in life.
Henley suggests that "standing tall" in and of itself helps a person achieve dominance.
Albert Mehrabian-when people are coupled to assume inferior roles, they reflect the move by lowering their head. When people assume inferior roles, they raise their heads.
3. Occulesics -Eye behavior
When people sit in a circle, they are more likely to talk to those across the room from them than those side to side
At a table, those who sit on the ends talk more and those who sit on the corners less.
At a table, those with the most opportunity for eye contact is likely to become leader.
When we take interest in something, our blinking rate decreases and our eyes begin to dilate, if we dislike something our pupil's contract.
Anthropologist Hall says that Yasir Arafat wears dark glasses so that others won't read his pupils when they dilate.
Women used to put belladonna in their eyes to dilate them.
In our culture it is OK to stare at animals; rude to stare at people
Who do we stare at in our society? The answer is reavealing.
Argyle and Dean say that making eye contact with someone makes interaction and obligation.
Bandler and Grinder suggest you look in one direction when you try to remember vs when you try to invent an idea:
visually invented visually remembered
right handed person
auditorily invented auditorily remembered
4. Appearance/Artifacts.
Attractiveness-
Attractive women have more dates, receive higher grades in college,
persuade males with greater ease.
Men & women rated as attractive are perceived as being more kind,
sensitive, strong, social and interesting.
Attractive people find jobs easier and obtain higher starting salaries.
British and Japanese rated the same people attractive -could it be in the
genes
Attractive women are more effective than unattractive women in changing attitudes
Attractive individuals are thought to be more credible
Attractive individuals are perceived as happier, more popular, more sociable, and more successful.
Appearance
 All of the following are non-verbals regarding appearance
 Clothing-
 Uniforms-
 Occupational dress-
 Leisure clothes-
 Costumes-
 Color
Max Luscher says when people look at red for long periods of time, their blood pressure, respiration, their blood pressure, respiration, and heartbeat all speed up.
Dark Blue made people calmer: Blood pressure, respiration, and heartbeat recede and they became calmer.
Pink made men who were lifting weights weaker.
Vance Packard says women sampled detergent on delicate clothing:
 yellow box- detergent too strong
 blue box-detergent too weak
 blue box w/ yellow specks- just right
Maslow and Minz looked at how room decor affected judgment:
They showed facial photographs to individuals while in an ugly room, average room, or beautiful room
 While in the beautiful room, the photos were seen as more attractive
 In the ugly room, people said the task was unpleasant and monotonous and attempted to leave sooner than in the beautiful room
5. Proxemics
Proxemics-The nonverbal study of space and distance
Territory-the space we consider as belonging to us.
Women tend to sit closer to one another than men
Women tend to turn their bodies in toward one another
"Dogs pee to mark their territory; how do you mark yours?"
DISTANCE ZONES
1. Intimate distance-no more than 18 inches apart
mom and baby
2. Personal Distance-18 inches to 4 feet
Casual and personal conversations
3. Social distance-4-12 feet
impersonal, business, social gatherings
4. Public distance-More than 12 feet
Public speaking
Space/Distance as an indicator of intimacy-
The more we get to know each other the more we are permitted into each other's personal space
Space/Distance as an indicator of status-
Executives, presidents of colleges, government officials have large offices with big space... secretaries have small space
Crane asked couples to walk towards each other while conversing and stop when they reached a comfortable conversational distance. Then he gave each couple a test to measure marital intimacy, desire for change, and potential for divorce.
He discovered a relationship between distance and happiness.
 Distresses couples distance was 25% greater than happy couples
 Happy couples stood 11.4 inches apart
 Distressed couples stood 14.8 inches apart
6. Haptics- The nonverbal communication study of touch
Necessary-preemies who were touched for 15 minutes 3x a day gained weight 47% faster and could leave the hospital 6 days earlier.
Sidney Jarad, Psychologist, counted the number of contacts per hour.
 San Juan, Puerto Rico- 180
 Paris France, 110
 Gainsville, Florida 2
 London England- 0
Our society sells touchableness; stubble free legs, smooth face, hand lotions yet we don't like to touch
7. Olfactics- The nonverbal communication study of smell.
We react to people based on their smell: Body odor, too much perfume
8. Chronomics- The nonverbal communication study of time
Often connected with status-the higher status the more control we have over our time. You wait for the doctor
Various cultures use time differently
9. Facial Expressions
You have 80 muscles in your face that can create more than 7,000 facial expressions.
There six main types of facial expressions found in all cultures
Happiness- round eyes, smiles, raised cheeks
Disgust-wrinkled nose, lowered eyelids and eyebrow, raised upper lip
Fear- around eyes, open mouth
Angry- lower eyebrow and stare intensely.
Surprise-raised eyebrow, wide open eyes, open mouth
Sadness- Area around mouth and eyes
Communicating Implications
Persuasive communicators exhibit more animated facial expressions, more gestures to emphasize their points, and nod their heads more.
Many in class examples taken from
Check it out!
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